FAQ

How do your dresses fit?

Loom pieces are designed for an easy, flattering fit that flows with you. Each product page includes a detailed size guide. If you're between sizes, we recommend sizing down for a closer fit or up for a relaxed feel.

Where do you ship?

Everywhere. We offer free express shipping worldwide on every order, with tracking included.

What is your return policy?

We offer 60-day, no-questions-asked returns. Items must be unworn with tags attached. See our Shipping & Returns page for full details.

How do I care for my Loom pieces?

Machine wash cold on a gentle cycle and hang to dry. Avoid tumble drying and high-heat ironing. Specific care instructions are on each garment's label.

How can I contact you?

Head to our Contact page and send us a message — our team replies within 24 hours, Monday to Friday.